Helping internal teams better access and understand injury management.

Department of Fire and Emergency Services

We did

Internal workshops
Communications strategy
Brand identity
Comms materials and templates

The Department of Fire and Emergency Services (DFES) and the Workers Compensation and Injury Management (WCIM) teams were experiencing a severe breakdown in communication, with DFES employees unaware of the services, options and opportunities provided by WCIM.

We worked closely with the team, facilitating a number of strategic workshops where we identified opportunities and obstacles.

Following this, we developed a clear and compelling story and communications system for the team. This comprised an informative intranet page, fire-station posters, flyers and a suite of films featuring real-life DFES employees, all designed to help DFES people better access injury management services.