Designing for behaviour change, not perfection
NowNext was designed around a simple but deliberate idea: support people to make small, sustainable changes that fit into real life.
Key design principles included:
Guided and self-directed journeys
Some users wanted help getting started, others preferred to choose their own path. NowNext offers both, allowing people to move fluidly between guided recommendations and self-directed habit selection.
Starting small, building momentum
Habits are designed to feel achievable. Progress is tracked and acknowledged, with the option to increase or adapt goals over time as confidence grows.
Situational commitment
To help bridge the intention–action gap, users are encouraged to think about when, where and how they will complete a habit, making it more concrete and actionable.
Flexibility over rigidity
People’s lives change. The app allows goals to be adjusted without penalty, reinforcing that consistency, not perfection, is what matters.
Sensitive, inclusive language
Messaging avoids judgement, alarmist statistics and loaded references to ageing. The tone is supportive, practical and grounded in evidence.
Behind the scenes, wellbeing domains and habits were structured to reflect the reality that behaviours often overlap. Foundational habits can positively influence multiple aspects of wellbeing, and the recommendation logic was designed to reflect this nuance.